Return & Refund Policy

We want customers to receive products in the condition described on our store. If an item arrives damaged, defective, incorrect, or materially different from the order, please contact VELNORA as soon as possible after delivery with your order details and clear photos or video of the issue.

Eligible return or replacement requests are reviewed before approval. Products should be unused, with original packaging and included accessories where reasonably possible. Items damaged through misuse, accidental damage after delivery, or normal wear are not eligible.

If a return is approved, we will provide return instructions. Refunds for eligible returned items are processed after the returned product is received and inspected. Approved refunds are made using an available appropriate payment method. Delivery charges may be non-refundable unless the product was incorrect, damaged or defective on arrival.

For assistance contact: jatt02619@gmail.com